TRAINING AND SUPPORT When you join the Mountain Mike's Pizza franchise system, you are entering into business for yourself, but not by yourself. Mountain Mike's will be with you every step of the way with our extensive training and support curriculum. You will capitalize on our knowledge and experience while avoiding many of the growing pains and potential business pitfalls independent owners often encounter. Our training program is designed specifically to help you succeed in your new business venture. Before you open your first Mountain Mike's restaurant, you will be thoroughly trained. You and your key personnel will experience all aspects of restaurant management and operations. You will learn product preparation, inventory control, customer and employee relations, customer service, staff scheduling, basic accounting techniques, food and labor cost management and how to become involved in your community. And the best part is... the cost of all this invaluable training is included in your initial franchise fee. You will be provided with a detailed operations manual which contains information vital to the success of your day-to-day operations. When you are ready to open your Mountain Mike's restaurant, your Development Agent will provide experienced on-site personnel to assist you in setting up your restaurant, hiring and training your employees and planning your advertising and promotions. Once your store is up and running, your Development Agent will provide the continuing support you need locally. Your Development Agent is your personal liaison to the franchisor and will make regular visits to your business to seek to ensure that everything is operating to its full potential. Your Development Agent can provide advice in all area of sales, marketing, cost control, personnel management and operations. Anytime you have the slightest question, your Development Agent will always be just a phone call away. You will be offered every opportunity to attend seminars and regional meetings designed to help you improve various aspects of your business and we will regularly provide you with information on industry trends, demographics and promotional packages.